Overall this cemetery has been a blessing to my family that have resided there, but I’m mainly upset with the fact that they remove decorations that were place for loved ones!!! I can understand if it caused problems to lawn maintenance, but at the same time it really doesn’t because I always place it right by their headstone. So is it really that hard to just remove it and place it back after done with lawn maintenance care? No, I don’t think so! That is the only thing that agitates me about this cemetery. People want their loved ones flourished especially after their time is done on this earth. Like the least we can do for them is put decor to make them standout and what not. But yall staff members have to ruin it. Change your policies!!!! Thank you!
Response from the owner: Hi Moe Alvarado,Thank you for taking the time to share your feedback, we are honored to be the cemetery of choice for your family. We understand your frustration regarding the removal of decorations and appreciate you sharing your perspective. We conduct twice-yearly cleanups on March 1st and October 1st to ensure the overall beauty and maintenance of the cemetery grounds. We have signs posted at the cemetery and do posts on Facebook to remind families to pick up any decorations they wish to keep before cleanup begins. Additionally, if decorations become withered, unsightly or pose a safety risk they will be removed to help ensure a safe and peaceful environment for all visitors. To honor your loved ones, we recommend following our decoration guidelines:-Seasonal Cleanups: Please remove decorations before March 1st and October 1st to avoid removal by our staff. You can place them back once cleanup is finished.-Approved Decorations: Fresh or silk flowers in approved containers or shepherd hooks and hanging baskets -Placement: We kindly ask that decorations stay within the boundaries of the plot to avoid interfering with maintenance or neighboring graves. We hope this clarifies your concerns regarding decoration removals. If you have any further questions or would like more information about approved decorations, please don't hesitate to contact our office at 708-352-4143 or parkholm@troostcems.com